Modeling of Service Quality Based on Users' Apperception

doi:10.13190/jbupt.200506.93.jiangf

JOURNAL OF BEIJING UNIVERSITY OF POSTS AND TELECOM ›› 2005, Vol. 28 ›› Issue (6): 93-96.doi: 10.13190/jbupt.200506.93.jiangf

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Modeling of Service Quality Based on Users' Apperception

JIANG Feng,SONG Mei,WANG Kan，SONG Junde

School of Electronic Engineering, Beijing University of Posts and Telecommunications, Beijing 100876, China

Online:2005-12-28 Published:2005-12-28

Abstract

Abstract:

For management telecommunication services, the concept of impersonal degree of telecom services' satisfaction is defined based on Qos (quality of service) KPI by using attribute set mathematics theory in the paper. And a telecom service quality model is designed based on theory of man' brain apperception. At last the quality of MMS (multimedia message service) is analyzed with the model.

Key words: telecom service management, quality of service, attribute measures, satisfaction degree

CLC Number:

TN9132

JIANG Feng,SONG Mei,WANG Kan，SONG Junde. Modeling of Service Quality Based on Users' Apperception[J]. JOURNAL OF BEIJING UNIVERSITY OF POSTS AND TELECOM, 2005, 28(6): 93-96.

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Modeling of Service Quality Based on Users' Apperception

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